Refund policy
Return and Refund Policy
RVD, LLC — Return and Refund Policy
Effective: July 22, 2026
Twelve years in business taught us one thing: fair returns build trust. RVD, LLC has been serving customers since October 2013, and our return policy reflects that experience — simple rules, honest treatment.
The window. You may request a return within 30 days of the delivery date. To start, email web@ChistiTech.com with your order number — we'll respond with instructions within 2 business days.
Condition requirements. Items must be unused, in original packaging, with all included parts and accessories. Items showing wear, missing components, or sent back without prior authorization may receive a reduced refund or be declined.
Who pays return shipping.
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Our fault (damaged, defective, wrong item): we pay, or we simply won't ask for the item back.
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Change of mind: the customer pays return shipping.
Refund timing. Once your return arrives and is inspected — typically within 5 business days — the refund goes to your original payment method. Banks usually post it within 5–10 business days after that.
Damaged or wrong item on arrival. Don't use the standard process. Send photos of the product and packaging to web@ChistiTech.com within 7 days of delivery, and we'll ship a replacement or refund you in full.
Not returnable. Gift cards, final-sale items, and products explicitly marked non-returnable on their product page.
Returning from abroad. We accept returns from every country we serve. Label the parcel "RETURNED GOODS" so it clears customs without charges; fees caused by mislabeling may be deducted from the refund.
RVD, LLC · 7269 Merlose Ave, Los Angeles, CA 90046, USA · (323) 857-0900 · web@ChistiTech.com